Help Center

We have our main office in the Germany. Fulfillment warehouses in: United States,  Europe and Asia

IRIE BABIE is proud to provide service to customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the top right hand corner of our website to change currency on the site. The site will default US Dollars on the checkout page. 

Selling customer information goes against what IRIE BABIE stands for. For further information please read our privacy policy HERE. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Store credit via DISCOUNT CODE for your returned item(s) will be processed once they are received at our return center. Please allow 5-7 days to process your return once it is received into our return center. Your DISCOUNT CODE covers the original purchase price and tax if applicable. IRIE BABIE does not credit original shipping charges.

We’re sorry to see you go! To unsubscribe, just hit the “unsubscribe” link on the bottom of the email or newsletter.

Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact our Customer Care Team if you continue to experience any problems logging in.

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE. 

Please check HERE  to see if we ship to your country.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Please check your SPAM folder to see if your confirmation email was sent there.

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

IRIE BABIE offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and  Bitcoin. 

All inquiries can be forwarded to support@iriebabie.com 

You can be absolutely sure that all purchases here are safe and secure. 

All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed.  Then, the orders are processed and this takes about 1-3 business days.  After the order is shipped, a tracking number is recorded.  Click HERE to check the estimated delivery times.

It will take usually between 2-8 business days.

All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit.

• The following are non-returnable: 
• Clearance items (unless damaged of defective)
• Personalized Items
• Items marked "Non-Returnable" on the sale page
• Items you have already assembled
• Item purchased as part of a bundle at a discounted rate (unless the entire bundle is returned)

In the event of an unauthorized return, IRIE BABIE reserves the right to apply a 50% restocking fee for final sale items.

IRIE BABIE is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

For most countries you will not have to pay customs, but it depends where are you located and if you order exceeds the custom limits for your country.

Taxes are included in the item price.

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)    

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

There are several reasons why your order may have been delayed. Please note, most orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed.  Then, the orders are processed and this takes about 1-3 business days.  After the order is shipped, a tracking number is recorded.  Click HERE to check the estimated delivery times.

• In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our customers. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
  
• In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay. For multiple item orders, the out-of-stock item will be cancelled and credited back to you in the form of an DISCOUNT CODE so we can process and ship the rest of your order as quickly as possible

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a IRIE BABIE refund DISCOUNT CODE for your order, a new DISCOUNT CODE will be issued for that portion of your payment.

• In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
  
• When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.

If you have chosen to Buy Now, Pay Later then Klarna will send you an email with instructions on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card within 30 days. If you do not pay Klarna within the grace period, late fees may apply.

If you make a card payment during the checkout, you will receive a confirmation email from IRIE BABIE confirming your payment has been accepted. If you choose Buy Now, Pay Later with Klarna then you will receive a confirmation email from Klarna with instructions on how to pay within 30 days.

The offer to use Klarna's Buy Now, Pay Later service is automatically generated based on algorithms driven by the information you provide in the checkout on IRIE BABIE, including basket value, order history, item availability and more. It is also only available to those over 18 years of age. If you are not offered the Buy Now, Pay Later option you can still use the other applicable payment methods such as: Google Pay, PayPal, Apple Pay, Credit Card or Bitcoin.

IRIE BABIE has no control over decisions made by Klarna so if you are not offered the service please take this up with them directly - you can visit their website or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM.

No. Neither Klarna nor IRIE BABIE run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an inquiry which only you, and no other companies, can see and which does not affect credit scoring.

Just your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

If you are close to your Buy Now, Pay Later due date, you should also contact us on  support@iriebabie.com  who will make any necessary adjustments to the statement and provide further help if needed.

Oops! Somewhere along the way you might have made a mistake. Ordered the wrong size or unhappy with your order? No problem. Please contact us within 30 days of the delivery date so we can facilitate your return. . All merchandise returns must be unworn, unwashed, and still, have the original tags attached.  We are happy to issue you a refund or a replacement. 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all  product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. IRIE BABIE does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

DO NOT RETURN ITEM TO THE FULFILLMENT CENTER! 

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You MUST Contact us by email support@iriebabie.com to initiate the Refund Process - Refunds will Not be granted if you return an item to us without notification first.*** 

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NOTE:

• Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

We ship from our fulfillment centers in the United States, Europe and Asia, using the fastest free shipping options available. You may receive your items in separate shipments. 

IRIE BABIE is proud to provide service to customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the top right hand corner of our website to change currency on the site. The site will default US Dollars on the checkout page. 

Please check the estimated delivery time for your country on the list provided below. Please note that in some instances, delivery may be delayed depending on your country's customs. IRIE BABIE  is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

** Time listed does not include 1-3 business day processing time.

We ship from our fulfillment centers in the US, Europe and Asia, using the fastest shipping options available. You may receive your items in separate shipments. FREE Shipping for US orders over $48 and $4.99 flat-rate shipping for orders under $48.

*Take note, that during the holidays the delivery time may be longer.

Check list of countries HERE to see if we deliver to you.

 Estimated Delivery Time: 

*Please check HERE to find the delivery time for your country

** Time listed does not include 1-3 business day processing time.

Please note that delivery times are an estimation and that it may take longer than this depending on where you live or if it's a busy time of the year.

SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

We aim to get your delivery to you in the fastest time possible. FREE Shipping for US orders over $48 and $4.99 flat-rate shipping for orders under $48.

Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. 

Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Have your tracking number? Check the status of your order HERE.

If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

Have your tracking number? Check the status of your order HERE.

Have your tracking number? Check the status of your order HERE.

If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery

Ordered the wrong size or unhappy with your order? No problem. Please contact us within 30 days of the delivery date so we can facilitate your return. All merchandise returns must be unworn, unwashed, and still, have the original tags attached.  We are happy to issue you a refund or a replacement. 

Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. IRIE BABIE does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

DO NOT RETURN ITEM TO THE FULFILLMENT CENTER! 

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You MUST Contact us by email support@iriebabie.com to initiate the Refund Process - Refunds will Not be granted if you return an item to us without notification first.*** 

-------------------------------------------

NOTE:

• Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

Returns are processed within 5-7 business days after your item(s) are received into our return center. Once your return has been processed, you will be issued an online store credit in the form of a DISCOUNT CODE via email. Please keep your return tracking number for your records.

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on. 

As we can not always guarantee that you will be issued the style/size you desire by the time your returned item makes it to the IRIE BABIE Return Center, we are unable to accommodate exchanges by mail. We will issue you a store credit via a DISCOUNT CODE once we've received your return. That way, you may use the DISCOUNT CODE towards the correct item/size or for another item. 

Please follow these instructions for an exchange: 
1. Take a photo of the problem 
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to  customer support

3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1-2 business days.

Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. IRIE BABIE does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

DO NOT RETURN ITEM TO THE FULFILLMENT CENTER! 

-------------------------------------------

You MUST Contact us by email support@iriebabie.com to initiate the Refund Process - Refunds will Not be granted if you return an item to us without notification first.*** 

-------------------------------------------

NOTE:

• Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

*If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted.

We currently do not provide pre-paid return shipping labels.

Somewhere along the way we made a mistake. Not to worry though! If any of the following occur, we will take care of it for you. We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within 2(two) days of receipt and let us know. We will work with you to correct the order as quickly as possible!

To return your product, please email customer support  and we will provide instructions on completing your return. Our return shipping address will be provided at this time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*** We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. Due to external circumstances beyond our control, we cannot guarantee that we will receive your returned item. ***

Ordered the wrong size or unhappy with your order? No problem. Please contact us within 30 days of the delivery date so we can facilitate your return. All merchandise returns must be unworn, unwashed, and still, have the original tags attached.  We are happy to issue you a refund or a replacement. 

Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. IRIE BABIE does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

DO NOT RETURN ITEM TO THE FULFILLMENT CENTER! 

-------------------------------------------

You MUST Contact us by email support@iriebabie.com to initiate the Refund Process - Refunds will Not be granted if you return an item to us without notification first.*** 

-------------------------------------------

NOTE:

• Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

Once your return is received and inspected by the IRIE BABIE Return Center, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or in form of a store DISCOUNT CODE as soon as possible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer support

IRIE BABIE requires items to be returned within 30 days of original receipt. Please contact us within 30 days of the delivery date so we can facilitate your return. . All merchandise returns must be unworn, unwashed, and still, have the original tags attached. 

Returns received in our return center after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, IRIE BABIE will apply a 50% restocking fee to the item(s) when processed in our return center. A DISCOUNT CODE for the remaining balance will be issued following our normal returns process.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all  product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

All packages returned to us due to an invalid address will be restocked and you will be issued store credit in form of a  DISCOUNT CODE minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the store credit issued to your in form of a DISCOUNT CODE to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.

You may return any product purchased from our store in its original condition and original packaging, unused, undamaged, with all labels still attached and within 30 days for refund of the purchase price (you must pay the cost of return postage and refund of items purchased by Gift Card will be by reissue of a Gift Card). 

We offer store credit via a DISCOUNT CODE. Please treat this DISCOUNT CODE like cash.

As a fast fashion retailer and eCommerce business, our prices change in response to fashion trends, current stock on hand, demand from our customers, and various promotions. This being the case, we will not refund or credit the difference between your purchase price and the current price available.

IRIE BABIE requires items to be returned within 30 days of original receipt. Please contact us within 30 days of the delivery date so we can facilitate your return. . All merchandise returns must be unworn, unwashed, and still, have the original tags attached. 

Returns received in our return center after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, IRIE BABIE will apply a 50% restocking fee to the item(s) when processed in our return center. A DISCOUNT CODE for the remaining balance will be issued following our normal returns process.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all  product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Good news! We get new items daily, and often restock our most popular items. You can be notified by email by joining our mailing list.  Once the item is restocked, you’ll be notified right away via email with our restock catalog.

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast nature of our business, we never guarantee that an item will be restocked.

All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit.

• The following are non-returnable: 
• Clearance items (unless damaged of defective)
• Personalized Items
• Items marked "Non-Returnable" on the sale page
• Items you have already assembled
• Item purchased as part of a bundle at a discounted rate (unless the entire bundle is returned)

In the event of an unauthorized return, IRIE BABIE reserves the right to apply a 50% restocking fee for final sale items.

IRIE BABIE reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
  
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  
• Potential fraudulent or criminal activity.
  

Similarly, IRIE BABIE reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Non-IRIE BABIE items sent to our distribution center will be discarded upon receipt.

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe. 

Our community is important to us, help us spread the love by promoting our brand & get 20% CASH COMMISSION on confirm sales. If you’re a website, blogger or influencer, we’d love to have you on our team! Earn great commission for doing the thing you love! Your role as a brand promoter is to create awareness of our products and our brand. 

THERE ARE A NUMBER OF WAYS WE COULD WORK TOGETHER!
Send us an email to info@iriebabie.com
Subject: Collab

Provide the following information:

1. Name/Age/Country 

2. PLEASE LET US KNOW WHICH OF THE FOLLOWING YOU ARE INTERESTED IN

 Host a giveaway

 Do a review

 Host a giveaway AND review with an exclusive discount code

 Product placement in a photo shoot

 Become a IRIE BABIE Influencer

3.  WHERE WILL YOU BE POSTING YOUR GIVEAWAY AND/OR REVIEW?                                 Social media handle + platform

    Blog / Pinterest / Other link

4. Make sure you enter a valid email address as that's where we send the details to

We can’t wait to have you join our #iriebabieFamily!

xo

·         Sharing your IRIE BABIE enthusiasm online and word-of-mouth

·         Writing reviews on IRIE BABIE products that you’re thrilled to own

·         Giving feedback on how to best to serve eco-friendly families

·         And anything else your creative mind can think up…

Brand promoters participate in our online affiliate program where they can earn 8% - 20% commission for each confirmed sale generated by your unique discount code link. Discount code with your own name to share with your followers (20% off).  The most active promoters will become an Official IRIE BABIE Diplomat – our own term for a Brand “Ambassador.”

An Official IRIE BABIE Diplomat is part of an elite group of promoters who have gone above and beyond the call of duty. If you get that chance, you get everything regular promoters get PLUS:

Exclusive Swag & Paid opportunities

35% off your own purchases

Invitation into our VIP Affiliate program

Other secret stuff…

Be creative, we are not bias to any particular platform

• Youtube
• Instagram
• Facebook
• blog
• Snapchat
• Pinterest
• Twitter
• Or other social platforms